Terms of service $

GENERAL SALES CONDITIONS

Thank you for choosing Wear Moi for your dancewear needs! Please be aware of our Retail Sales Conditions outlined below.  All prices and these terms and conditions are subject to change without prior written notice, at any time, in Wear Moi’s sole discretion.

OPENING AN ACCOUNT

 To open a Wear Moi retailer account, you must submit a completed retailer application, proof of business registration, and place an initial order of at least $2,500. To remain eligible for wholesale pricing, retailers are required to purchase a minimum of $2,500 per calendar year. Account eligibility is reviewed annually based on the previous year's purchase volume.

If, after review, the business relationship no longer demonstrates sufficient potential for growth, Wear Moi reserves the right to revoke wholesale pricing or close the retailer account.

ORDER PLACEMENT

All wholesale orders must be placed via email or through retailer access on www.wearmoi.us. Order changes or additions must be made within 24 hours of receiving the order confirmation. 

PAYMENT PROCESS

We accept the following payment methods: credit card payments (VISA and MasterCard), QuickBooks Payment Links, Elavon Payment Links, wire transfers, e-checks, ACH payments, and Corpay. Please be aware that checks are no longer accepted. We highly recommend customers choose automatic credit card payments. To use this option, a valid Credit Card Authorization Form must be provided and kept on file for future orders, unless otherwise specified.

CREDIT TERMS

In order to qualify for Credit Terms from Wear Moi, you must have an account with good purchase history and a strong financial standing for at least 12 months. Customers qualifying for terms are still subject to approval, pending the acceptance of the credit application. Credit terms are subject to revocation if not properly followed. Invoices overdue are subject to be sent to collection. 

RETURNS

All returns must be requested within 10 days of receipt. Please email usa@wearmoi.com for a Return Authorization Form that will need to be included with the return. Returns will not be authorized for goods unless the items are unworn, are in the original packaging, and have not been washed. No return or exchange will be accepted in case of a mistake on your part. Wear Moi will refuse the return of goods if any of the aforementioned conditions are not met. A credit note for the returned items will be issued upon the receipt of the goods, however customer is responsible for all shipping fees. 

SHIPPING AND HANDLING

Shipping fees are applied to each order based on the conditions below.

*For Alaska, Hawaii, Puerto Rico, and all locations outside the continental United States, shipping is charged at actual cost (net cost).

Delivery & Fulfillment

• Orders are shipped complete by default
• Partial delivery available upon request (maximum 2 shipments)
• Shipping charges apply to each shipment, based on value and volume
• If not specified, orders are shipped in full

Processing & Shipping

• Lead time: 3–5 weeks (estimate)
• USA : Shipped via UPS Ground (continental USA)
• CANADA : Shipped via Canpar Ground
• Tracking provided upon dispatch (allow up to 7 days for updates)

RETENTION OF TITLE

Not with standing delivery, the property, ownership and title to all the goods shall remain with the company until the customer has paid for the goods in full. Ownership of any goods supplied or made available to the customer or any nominated representative is transferred to the customer only when full payment has been received the company for the goods. 

USE OF PICTURES FOR WEBSITE AND ADVERTISING

We provide product pictures to our retailers. All customers that wish to use approved images for online promotion must agree to our Intellectual Property Use terms. Photos are available for download from our B2B website. Go to section «My Downloads» of the B2B website to obtain official product pictures. If photos need to be edited in any way, our design team is happy to do this for you. Please contact usa@wearmoi.com for any photo edit requests.

WEBSITE LISTING

To be listed as a retailer on the store locator map at www.wearmoi.us, customers must maintain minimum annual orders of $10,000 and provide all current information needed for listing.

CUSTOM BY MOI - GENERAL TERMS & CONDITIONS

SKETCHES COMPLIANCE

The sketches generated by our website are non-binding and provided for illustrative purposes only. The appearance of the final product may differ slightly from the sketch, in terms of print placement and color rendering. These differences are frequently attributable to your screen or monitor settings. Wear Moi cannot be held liable for any differences in color or print placement. 

PRODUCTION AND SHIPPING TIMES

The production time for all Custom by Moi pieces is three to four weeks. You will receive an automated email confirming your shipment when your order has been transferred to the carrier. Please note that once an order containing one or more Custom by Moi items has been launched, it cannot be modified or cancelled.

The sizing of our Custom by Moi items is the same as all the other products in our Wear Moi collection (non-customizable items). If you have never worn a Wear Moi garment before, we strongly recommend that you try on one of our products first to confirm your size.

RETURNS

Wear Moi does not allow Custom by Moi items to be returned, unless your order is defective. Defective items must be returned within 30 days of receipt in accordance with Articles L.21 to L.21-8 of the French Consumer Code. No claims can be made after this 30-day period. The product must be in its original packaging with tags attached and intact. After the merchandise has been received, you will receive a credit for the item(s) returned on the credit card used to pay for the order, but the customer is responsible for paying the return shipping fees. Custom by Moi items that have been worn or washed cannot be returned, even if they are defective. To initiate a return of a customized product, please contact our customer service team at usa@wearmoi.com.  Please do not ship your Custom by Moi item until the return has been approved by our customer service team. 

Please note that once an order containing one or more Custom by Moi items has been launched, it cannot be modified or cancelled.